Shipping policy

Shipping Information

N.B. Oler LLC ships from our shop in Bend, Oregon, USA. Many items ship from stock. Custom and made-to-order items take longer, and we will confirm the lead time with you before we build.

Processing time
Most in-stock orders are packed and ready to ship within 1 business day. Our shop ships Monday through Thursday.

United States
We ship by UPS. Most orders arrive 2 to 5 business days after they ship. Large equipment ships by freight and is quoted separately.

International orders
We ship to most countries by UPS. Shipping is calculated at checkout from live UPS rates. Large equipment and freight items are quoted separately; contact us for a quote. We are not currently taking online orders to the United Kingdom; contact us for a quote.

  • Duties, taxes and fees. International prices and shipping charges do not include import duties, VAT, GST, customs brokerage or other fees charged in your country. These are not collected at checkout. The carrier or your customs authority will bill you, usually before or at delivery. You are the importer of record and are responsible for paying all of these charges.
  • Delivery times. International delivery times are estimates and depend on the UPS service you choose and on customs. Most packages arrive 2 to 10 business days after they ship. We are not responsible for delays caused by customs.
  • Import rules. You are responsible for making sure the products you order may be legally imported and used in your country, including local pressure equipment requirements (such as the Pressure Equipment Directive in the European Union or CRN registration in Canada) and any laws that apply to how you use them. We can provide the documentation we hold, such as material test reports and ASME data reports, on request.
  • Refused or unclaimed packages. If an international package is refused, not picked up, or returned because duties or fees were not paid, we will refund the order once it is back with us, minus the original shipping cost, the return shipping cost, any duties, taxes or fees charged to us, and the international restocking fee in our Refund Policy.
  • Export compliance. We comply with U.S. export control and sanctions laws. We do not ship to countries or regions under U.S. embargo, and we may cancel and refund any order we cannot lawfully ship. We may ask for end-use information on some orders.
  • Address and phone. Please give a complete address and a phone number. Carriers and customs need both to deliver your order.

Questions about shipping or a freight quote? Email us at nate@nboler.com.